Component Replacement Policy
Region: United States Type: Policy Topic: Accessory Reshipment

This policy explains when we can reship replacement components. It also explains proof requirements and shipping responsibility.

Typical Dispatch Time
1–3 days
After confirmation
Required Proof
Photos / Video
High-resolution
If It Is Our Responsibility
Free parts
Free shipping, priority
If It Is Not Our Responsibility
Cost price parts
Friendly shipping assistance
Applicable Scenarios
Issues That May Qualify for Replacement
  • Bracelet links or pin tube issues.
  • Clasp abnormalities.
  • Minor strap defects.
  • Missing screws.
  • Small parts customers can replace themselves.

Eligibility is confirmed by customer service after review.

Proof Requirements

Please provide clear proof before we proceed.

  • High-resolution photos.
  • Video explanation when needed.
Shipping Responsibility
When It Is Our Responsibility
  • Replacement parts are provided for free.
  • Shipping is covered for free.
  • Requests are handled with priority.
When It Is Not Our Responsibility
  • Replacement parts are offered at cost price.
  • We provide friendly assistance with shipping.
Replacement Process
Step-by-Step
Step 1
Provide photos or video of the issue.
Step 2
Customer service confirms it is replaceable.
Step 3
Confirm the correct component model.
Step 4
We arrange reshipment, usually within 1–3 days.
Step 5
We provide installation guidance.
Step 6
You confirm the issue is fixed.

Need Assistance?

If you need help or have questions regarding our policies, our support team is available to assist you.

Contact Our Support Team

Our team handles policy-related requests personally to ensure a smooth process.

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For more details, please review our FAQ or read our Privacy Policy.

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