Return, Exchange and Refund Policy

General Timeframe

All return, exchange, and refund requests must be submitted within 14 days after delivery. Requests made after this period will not be accepted.

Returns Due to Personal Reasons

If you request a return due to personal preference, the watch must remain brand-new and unused.

• No wearing marks, scratches, dents, or signs of use
• Original protective films remain intact
• No modification, disassembly, or repair
• Complete box, accessories, tags, and manuals

If any condition is not met, the return will be rejected.
Return shipping costs are paid by the customer.
Refunds are processed after inspection approval.

Returns Due to Our Responsibility

• Non-human functional defects
• Incorrect model or configuration
• Missing accessories
• Shipping damage

We cover all round-trip shipping costs.
Refunds or replacements are prioritized.

Non-Returnable Situations

• Requests after 14 days
• Visible wear or human-caused damage
• Unauthorized disassembly or repair
• Conditions affecting resale value

Proof Requirements

• Clear photos of the issue
• Clear videos showing the problem
• Complete unedited unboxing video for missing items or damage

Return Process

To keep the process clear and efficient, return requests follow the steps below:

1. Submit Return Request: If your item meets the return requirements, contact customer service to submit a return request.
2. Customer Service Review: Our team reviews your request within 24–48 hours to confirm eligibility.
3. Return Address & Packing Instructions: We provide the return address and detailed packing requirements.
4. Warehouse Inspection: After we receive the item, our warehouse checks functionality, appearance, and accessory completeness.
5. Refund or Reshipment: If inspection is approved, you will receive confirmation of the refund or reshipment arrangement.

Exchanges follow the same 14-day timeframe and condition requirements as returns.
For personal-reason exchanges, the item must remain unused and complete.
Return shipping costs are paid by the customer.

If the exchange is due to our responsibility, we cover all shipping costs
and arrange a replacement with priority.

Price Difference

• Price difference confirmed before exchange
• Higher price requires additional payment
• Lower price refunded before shipment

Non-Exchangeable Situations

• Worn items or resized bracelets
• Unauthorized repairs or disassembly
• Drop or water damage
• Missing packaging or accessories

Exchange Process

To ensure a smooth and transparent exchange experience, requests follow the steps below:

1. Submit Exchange Request: Contact customer service and provide the required proof.
2. Customer Service Review: We review your request within 24–48 hours to confirm eligibility.
3. Price Difference Confirmation: We inform you of any additional payment required or refundable difference.
4. Return Address & Packing Instructions: We provide the exchange return address and packing guidelines.
5. Warehouse Inspection: After receipt, we inspect functionality, appearance, and accessory completeness.
6. Price Settlement: Any price difference is settled before the replacement is shipped.
7. Replacement Arrangement: After approval, the replacement or reshipment is arranged and tracking updates are provided.

Refund Conditions

• Verified quality issues
• Incorrect model or specification
• Dead-on-arrival with unboxing video
• Package loss or customs failure

Partial refunds may apply for minor wear, incomplete accessories, or non-critical cosmetic differences.

Non-Refundable Situations

• Worn items or resized bracelets
• Human-caused damage
• Unauthorized repairs
• Missing key accessories

Refund Method and Timeframe

• Refunds issued to original payment method
• Processed within 48 hours after approval
• Payment providers may take 3–15 business days

Refund Process

Refund requests are handled through the steps below to ensure accuracy and fairness:

1. 1. Submit Refund Request: Contact customer service and provide the required proof.
   2. Customer Service Review: We review the request and confirm eligibility.
   3. Return Shipment (If Required): If the case requires a return, we provide the return address and packing requirements.
   4. Warehouse Inspection: After receipt, our warehouse inspects the item and confirms its condition.

1. Refund Completion: Once approved, we complete the refund to the original payment method and notify you.